CHRISTOPHER J. GREENE
Pinellas Park, FL 33782
LinkedIn: https://www.linkedin.com/in/cjgreene88
ChrisGreene727@gmail.com | 727.744.7645
ACCOUNT & SALES MANAGEMENT
CUSTOMER SERVICE EXPERT
PROFESSIONAL SUMMARY
Seasoned Sales and Business Development leader with a proven record of driving revenue and cultivating high-performing teams through innovative sales methodologies and collaborative leadership. Adept at managing the full sales cycle—from whitespace analysis and pipeline development to data-driven QBRs—while nurturing productive relationships with both internal and external stakeholders. Skilled at boosting morale, enhancing productivity, and fostering a culture of continuous improvement to consistently exceed targets. Recognized for delivering strategic insights, championing cutting-edge solutions, and positioning organizations for sustainable growth in competitive markets.
CORE COMPETENCIES
Professional: Collaborative/Consultative | Leadership/Team Management | Strategic Planning/Execution |
Problem Solving/Analytical Thinking | Cross-Functional Communication | Adaptable/Resilient | Customer Service Excellence | Training/Development | Data-Driven Decisions | Adept Time Management
Industry Knowledge: Sales/Business Development | CRM/Sales Technology Proficiency | Market Analysis, Trends | Revenue Growth | Financial Management/Reporting | Digital Marketing/Social Media Selling | Product Knowledge/Training
NOTABLE ACCOMPLISHMENTS
Validity
• 7 Promotions within 5 years
• Manage team to targets ~90% retention and over 103% NRR 2 years in arrow
• Create revenue generating plans for renewal leading to 20% growth (also only rep to exceed NRR growth over 105% 2 years running
• Average 2 sales/marketing qualified leads/week ranked 2nd highest revenue producer ($390K in 2020)
• 2.5 sales accepted opportunities/week with booking value ~$2.4M
Fla Pawn Management
• Trained staff using system of checks/balances improving productivity (e.g., created clear opportunities for advancement in products, merchandising, customer service, qualifying customers, cross/up-selling products) resulting in growth of 225% YoY increase; pawn balance grew 50% YoY; purchases 300% YoY
• Collaborated to increase social media, web, community presence for 7 stores/~400% by offering store, employee, customer incentives; added marketing presence for ads/promotions on company/store level
PROFESSIONAL EXPERIENCE
Aug 2019 – Nov 2024
Validity | Tampa, FL
Account Manager II/Team Lead (multiple promotions)
Customer Account Executive III/II
Enterprise Sales Development Representative III
Enterprise Sales Development Representative II
Sales Development Representative
• Strategic Business Development: Lead strategic partnerships/identify new market opportunities to drive business growth, leveraging industry insights/competitive analysis to inform decision-making and strategy formulation.
• Operational Efficiency: Oversee optimization of sales processes/operational workflows, implementing best practices/innovative solutions improving efficiency, reducing costs, enhancing team performance.
• Directly managed a team of 2 Renewal Specialist (400 accounts $4MM book) and assisted with managing 15 Account Managers I & II
• Call coaching (Gong.io and Outreach)
• Assisted in refining messaging to increase retention and whitespace selling
• Collaborate with Sales Operations team creating seamless processes
• Work with Account Receivables team on collecting past due amounts to increase retention and decrease write-offs
• Which led toa change in process for renewal specialists
• More proactive approach working with customers ahead of renewal to continue to show value
• Leading to 10% in retention
• Train/coach SDRs (e.g., calls, messaging, product knowledge, building sales/outreach, processes)
• Maintain daily call activity metrics (e.g., ~75 phone calls, 50 emails, ~25 social selling contact points)
• Interview/hire SDRs
• Collaborated with Account Executives
• Build and execute business plans for strategic accounts
Jan 2019 – Aug 2019
Capital One | Tampa, FL
Senior Fraud Intake Specialist
• Fraud Detection and Prevention: Proactively identified/investigated suspicious activities to prevent potential fraud, utilizing advanced fraud detection tools/techniques to safeguard customer accounts and company assets.
• Timely/effective customer support, addressing concerns related to fraud/unauthorized transactions, providing clear, actionable advice for resolution and prevention.
• Dispute Management: Managed the end-to-end dispute resolution process, from initial intake and verification to resolution, ensuring compliance with regulatory standards to achieve high customer satisfaction levels
• Training and Compliance: Participated in ongoing training on the latest fraud trends/regulatory requirements, contributing to a culture of compliance/risk awareness within the team and across the organization
• Cross-functional Collaboration: Worked with other departments (e.g., legal, compliance, customer service) to coordinate efforts in fraud prevention, dispute resolution, customer education on security practices
• Maintain daily/monthly call metrics
• Receive inbound calls/respond with qualifying questions; determine customer resolution
• Review disputed charges/status; consult with customers to escalate as-needed
• Educate customers re: self-service digital solutions for customer service
Jan 2018 – Jan 2019
Greene Lightning Computers | Largo, FL
Owner/Operator
• Grew business (e.g., clients, customers, product offerings)
• Built key business relationships (e.g., vendors, customers, partnerships)
• Track and maintain inventory, bookkeeping, sales and marketing strategies
• Sales certifications for vendors (e.g., Microsoft Shark, Sony Products, Pro-AV, HP/HPE)
Aug 2017 – Jan 2018
InsideOut Lab | St. Petersburg, FL
Business Development Representative
• Consulted with external clients to build Sales/SDR Playbooks
• Which applications to use Outreach, Salesloft, ZoomInfo, DiscoverOrg, LinkedIn Sales Navigator, Owler, Vidyard, Vimeo, SimilarWeb
• What are the targeted personas, and messaging for personas
• Economic Buyer, Technical Buyer, Champion/Influencer, Decision Maker
• Help identify what messaging was resonating with each of those targeted persona utilizing Outreach/Salesforce metrics
• Which sales qualification processes BANT, CHAMP, SPICED or FAINT lead to higher SAO to SQO conversion rates
• Maintained target daily metrics (e.g., 100 calls, 25 emails, 25 social media touches, 10 SQL’s 100% outbound/month)
• Assisted our clients with data hygiene (deduping, standardization, lead routing/scoring)
Oct 2015 – Aug 2017
Fla Pawn Management Co (dba Pawn Max) | Dunedin, FL
Marketing/Jewelry Sales
Store Manager
• Managed forecasting, tracking reporting daily statistics/trained staff re: daily goals/statics, interacting with customer responses for desired outcome
• Facilitated/implemented checks/balances to improve productivity
• Audited stores’ assets (inventory, buys, pawns)
• Adept in value/resale of consumer-based merchandise; educated associates/team
• Collaborated to increase social media, web, community presence for 7 stores; added marketing presence for ads/promotions at company/store level
• Training associates across 8 locations re: trends to look for/how to recognize them (e.g., follow local communities/actively seek involvement/giving back to community), and high-end jewelry pieces (e.g., watches, diamonds) providing increased loans/sales
• Created marketing sales flyers/programs increasing customer base
• Established key relationships with new/existing vendors, expanding product offerings (e.g., only pawn shop offering Seiko products)
PREVIOUS EXPERIENCE:
Add. Exp. As It Relates To Sales & Managing Sales Teams
Sep 2013 – Oct 2015
Tech Data Corporation | Clearwater, FL
HP Sales Solutions Representative
Nov 2009 - Sep 2013
Fla Pawn Management Company (dba Pawn Max) |Oldsmar, FL
Store Manager
Mar 2009 – Nov 2009
Hess Fine Art | St. Petersburg, FL
Sales / Buyer / Personal Assistant
Jun 2005 – Feb 2009
Pawn Management Company (dba Southern Pawn) |Seminole, FL
Store Manager (promoted from Asst. Manager, SLA Sales Loan Associate)
EDUCATION
02/2024
Force Management - Command of the Message training / MEDDPICC
In Progress
St. Petersburg College (Seminole, FL) - AA degree Business Administration
CONTACT
