Customer Success operating model
Structured handoffs, onboarding, health signals, follow-up, expansion, and renewal workflows for SaaS and managed services.
Open to leadership, strategic account, technical, cybersecurity,
automation, and business development opportunities
Technology · Cybersecurity · Automation · Business
Technology. Security. Automation. Leadership.
I’m Chris J. Greene. I connect technical systems, business strategy, customers, and people, then explain the complicated parts in language that makes sense.
Based in Tampa Bay
Business-minded. Technical enough to get into the weeds.
110%+
Net revenue retention
$10M+
Pipeline influenced
200+
Accounts managed
5
Internal promotions supported
Where I create value
Strategy with sleeves rolled up.
I’m at my best when the work sits between customer outcomes, revenue, technology, security, and cross-functional execution.
CS
Customer Success
Lifecycle strategy, onboarding, adoption, health scoring, renewal, retention, and expansion.
AM
Strategic Accounts
Executive alignment, account planning, forecasting, whitespace analysis, and commercial growth.
SEC
Security & Compliance
SOC 2-related reviews, vendor risk, authentication, privacy awareness, and security-conscious operations.
IT
Technology & Automation
SaaS platforms, infrastructure, integrations, Windows environments, AV, home automation, and emerging technology.
Selected work
Built around outcomes.
Technical and vendor-risk guidance
Translating security reviews, authentication, infrastructure, and compliance requirements into practical business actions.
Portfolio visibility
Dashboards, forecasting, health signals, and operating rhythms that improve decisions, risk visibility, and execution.
Knowledge platform
Technical topics without the unnecessary fog.
Full articles and quick explainers covering cybersecurity, compliance, infrastructure, automation, AV, development, AI, data, and business leadership.
Knowledge Hub
Explore technical and business topics explained in plain English, with enough depth for people who want to dig deeper.
Articles & Insights
Longer articles, quick reads, practical explainers, and lessons from real work, research, and hands-on learning.
Labs & Builds
Experiments, architecture, code, troubleshooting, automation, and technical projects as they develop.
Leadership approach
Clear expectations. Honest conversations. Useful action.
Strong teams and strong customer relationships are built the same way: understand the real problem, communicate directly, create ownership, and follow through.
Start with the outcome
Activity is not the goal. Adoption, retention, growth, risk reduction, and stronger decisions are.
Translate across teams
I connect executive priorities, customer needs, technical constraints, and frontline execution so work does not stall between functions.
Coach with context
People improve faster when expectations are specific, feedback is direct, and the reason behind the work is clear.
Ask about Chris
Direct answers. No résumé scavenger hunt.
Ask a full question or type a fragment. The assistant handles recruiter-style shorthand and answers from Chris’s verified career profile.
Ask about experience, leadership, results, technical work,
education, certifications, or life outside the office.
Beyond the job title
The personal part matters.
Dogs, family, football, technology projects, Jeep and house work, cooking, travel, and whatever I can improve, automate, build, repair, or take apart.
Beyond the office
Keep exploring
Built to grow with the direction of the work.
The platform is designed to evolve across cybersecurity, compliance, infrastructure, automation, AV, development, AI, business strategy, and hands-on learning.
Resources
Checklists, guides, scripts, templates, and practical tools designed to be useful, not decorative.
Learning & Credentials
Education, certifications, vendor training, technologies, and the technical roadmap ahead.
Résumé
Download the Customer Success and Account Management résumé or the Technical Account Management and IT résumé.
Let’s talk