Experience

A career built across customers, revenue and technology.

The common thread is simple: understand the problem, align the right people, and turn the solution into measurable value.

JUL 2025 – PRESENT · CG CONSULTING LLC

Owner / Director of Customer Success & Account Management

  • Own SaaS lifecycle and commercial strategy across enterprise accounts.
  • Deliver 110%+ NRR through consultative adoption and expansion.
  • Build account plans, health models and dashboards that improve visibility and forecast accuracy.
  • Advise on authentication, integrations, platform modernization and operational improvement.
APR 2025 – JUL 2025 · IRON MOUNTAIN

Inside Sales Representative

  • Generated $750K+ in pipeline within the first quarter.
  • Partnered with solution engineers on cloud storage, compliance and digital transformation opportunities.
  • Connected operational and regulatory needs to technology investment.
AUG 2022 – NOV 2024 · VALIDITY

Account Manager II / Team Lead

  • Managed a $2M book of business across roughly 200 accounts.
  • Delivered 105%+ NRR for two consecutive years.
  • Co-led 15 Account Managers and supported five internal promotions.
  • Improved retention from 70% to 85%+ and influenced $8M+ in opportunities.
AUG 2019 – JUN 2022 · VALIDITY

Enterprise Sales Development Representative II

  • Ranked #2 in revenue contribution at $390K.
  • Contributed approximately $2.4M in estimated pipeline.
  • Coached messaging and led A/B testing that improved qualified pipeline and response rates.
JAN 2006 – PRESENT · NO PROBLEM ATOLL

Technology & Business Systems Consultant

  • Advise businesses on cloud adoption, Windows environments, networking and integrations.
  • Troubleshoot system, application and infrastructure issues.
  • Translate technical decisions into operational and business impact.
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