Customer Success operating model
Structured handoffs, onboarding, health signals, follow-up, expansion and renewal workflows for SaaS and managed services.
Open to leadership, strategic account and technical opportunities
Customer Success · Account Management · Technology
I turn complex customer problems into measurable growth.
I’m Chris Greene, a customer success and account management leader who connects business strategy, technical expertise, and practical execution to improve retention, adoption, and revenue.
Based in Tampa BayBusiness-minded. Technical enough to get into the weeds.
110%+
Net revenue retention$10M+
Pipeline influenced200+
Accounts managed5
Internal promotions supportedWhere I create value
Strategy with sleeves rolled up.
I’m at my best when the work sits between customer outcomes, revenue, technology, and cross-functional execution.
CS
Customer Success
Lifecycle strategy, onboarding, adoption, health scoring, renewal, retention and expansion.
AM
Strategic Accounts
Executive alignment, account planning, forecasting, whitespace analysis and commercial growth.
@
Email Deliverability
Sender reputation, authentication, provider behavior, troubleshooting and technical guidance.
IT
Technology
SaaS platforms, infrastructure, integrations, Windows environments and security-conscious operations.
Selected work
Built around outcomes.
Email performance consulting
Diagnosing authentication, reputation and filtering issues, then translating technical findings into clear business actions.
Portfolio visibility
Dashboards and operating rhythms that improve decision-making, forecasting accuracy and customer risk visibility.
Beyond the job title
The personal part matters.
Dogs, family, football, technology projects and whatever I can improve, automate, smoke, grill or take apart.
Leadership approach
Clear expectations. Honest conversations. Useful action.
I believe strong teams and strong customer relationships are built the same way: understand the real problem, communicate directly, create ownership and follow through.
Start with the outcome
Activity is not the goal. Adoption, retention, growth, risk reduction and stronger customer decisions are.
Translate across teams
I connect executive priorities, customer needs, technical constraints and frontline execution so work does not stall between functions.
Coach with context
People improve faster when expectations are specific, feedback is direct and the reason behind the work is clear.
Ask about Chris
Direct answers. No résumé scavenger hunt.
Ask a full question or just type a fragment. The assistant is built to handle recruiter-style shorthand and answer from Chris’s verified career profile.
Ask about experience, leadership, results, technical work, or life outside the office.
Let’s talk