Customer Success
Turned account management into an operating discipline.
Built account plans, health signals, renewal and expansion motions, and cross-functional routines designed around customer value and commercial accountability.
Career Highlights
The outcomes that define the work.
A concise view of leadership, customer, revenue, and technology impact across the career.
110%+Net Revenue Retention
$10M+Pipeline Influenced
200+Accounts Managed
5Internal Promotions Supported
Leadership
Improved performance by making coaching specific.
Co-led 15 Account Managers, helped improve retention from roughly 70% to 85%+, and supported five internal promotions through structured coaching and performance frameworks.
Revenue
Connected technical needs to business outcomes.
Managed a roughly $2M book of business, delivered 105%+ NRR for two consecutive years, and influenced more than $10M in pipeline across account management and sales roles.
Technology
Bridged customers, systems, and technical teams.
Worked across SaaS, infrastructure, Windows environments, Active Directory, DNS, authentication, integrations, email deliverability, and vendor security reviews.